BlackBerryWireless platforms are key in today’s organizations for connecting mobile professionals to customers, colleagues and information. BlackBerry devices help strengthen customer relationships by putting key account, inventory and order information from customer relationship management (CRM) and enterprise resource planning (ERP) systems into the hands of mobile professionals. Customer questions can be answered immediately and accurately, providing the best service possible. BlackBerry business solutions also allow mobile professionals to keep work moving forward while they’re away from the office. A recent Ipsos-Reid study shows that most BlackBerry users can turn 53 minutes of downtime into productive work time each day and that BlackBerry devices can increase the efficiency of an entire team by nearly 30 percent. Leveraging the Power of BlackBerry with MessageStats Report Pack The MessageStats Report Pack for BlackBerry helps you clearly understand and analyze the activity within your BlackBerry environment to ensure it meets your expectations today and in the future. It includes custom reporting to supplement the stock reports and provide a window into your BlackBerry Enterprise Server (BES) as well as your users. - The BlackBerry server reports illustrate the usage and the health of each individual BES. They provide a clear view of the message traffic handled by each BES, the average amount of time taken to deliver messages to the BlackBerry devices, and how long the server hosting the BES has been up and running. It also provides a list of the servers that make up the BES installation including the configuration database server, the BESs and the distributed services servers.
- The BlackBerry user reports provide statistics for individuals as well as general configuration information. You can review both phone and e-mail activity data, as well as a listing of all BlackBerry users in the organization -- by group, by BES, by mailbox server, or by carrier. The user maintenance reports provide information regarding user growth by BES, by user group or by mailbox server. They also show users added or removed, and inactive or invalid users.
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