Features and Benefits

Prioritize IT application incidents according to business impact by leveraging real time dependency modeling. Capture changes across the IT environment as they happen. Tracks dependencies between IT components and services, the business services they support and the users that rely on them.

Create complete Service Level Policies leveraging data on performance, availability and change from across the IT environment. SLAs can be composed of data from Foglight agents as well as other external sources such as system monitors, scripts, XML feeds and service desk. The calculation of SLA compliance can be as simple or complex as needed: augment real time SLAs with historical trending information, moving averages, standard deviations, time-of-day or seasonal changes, or other custom logic and calculations. Finally, Quest allows you to create role-based SLAs that react differently for senior and junior team members, or can be customized to the needs of different business units – control the way the SLA is bubbled-up in the user interface or how notifications are sent out, even control the set of actions that can be automatically triggered by an SLA violation.

Gather data on the exact transactions of each end user with low overhead. Granular response time objectives can be set for a specific user group or even a single transaction. Should an individual user experience poor response time their path through the system can be tracked down to the method-level for instant root-cause diagnosis.

Dynamic, thin client, portal-based, role-based user interface.  Accessible through a standard Web browser without the need for potentially unsafe plug-ins like Flash, ActiveX or Java Applets, the Foglight operations and administrations console can be used to view key metrics and SLAs from any source, even those outside Foglight itself. The completely customizable interface is accessible through a security layer that controls the degree of customization as well as the data that is viewable by a particular user or role.

Control access to all of its capabilities based on user or role definitions. Leverage already-in-place Active Directory or LDAP systems for seamless user management and automatically audit each user's actions - including login/logout and changes to administrative or operational settings within Foglight itself. Even set up alerts to instantly notify an administrator of suspicious activity.